Return & Refund Policy

Thank you for shopping with Caribbean Vibes Living! We want to ensure that you are completely satisfied with your purchase. If you have any questions about our return policy, please don't hesitate to contact us at Caribbeanvibesliving@gmail.com.

1. 14-Day Return Policy

We accept returns within 7 days of the date of delivery. If more than 7 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.

2. ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging. Also, your item needs to have a receipt or proof of purchase. Unfortunately, we cannot accept returns on sale items or gift cards.

3. Return Shipping

You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

4. REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at Caribbeanvibesliving@gmail.com.

5. Damages and Issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

6. EXCHANGES

If you receive a defective or damaged item, contact us immediately at Caribbeanvibesliving@gmail.com. We will process an exchange for the same item, provided it is still in stock, or offer a suitable alternative.

7. HOW TO INITIATE A RETURN

To initiate a return, please contact our customer support at Caribbeanvibesliving@gmail.com. with your order number and the reason for the return. Our team will guide you through the process.

8. European Union 3-day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

9. Contact Us

If you have any questions or concerns about our return policy, please contact us at Caribbeanvibesliving@gmail.com.